Privacy Policy

1. Introduction

This Privacy Policy explains how PacketRUN collects, uses, shares, and protects your personal information when you use our websites (packet.run, packetrun.com, packetrun.net), applications, and services (collectively, the "Services"). By using PacketRUN, you agree to the collection and use of your information as described in this Policy.

We are committed to protecting your privacy and process your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect the minimum information necessary to provide our Services:

Account Information

• A randomly generated account number serves as your sole identifier. No email address, username, or password is required to create an account. You may optionally link an email address for account recovery and notifications

Payment Information

• Payment amount, currency, and date
• Transaction identifiers

All payments are processed by trusted third-party providers. PacketRUN does not store your full payment details.

Communication Data

• Messages you send us via email or Telegram when contacting support
• Device information if needed for technical issue resolution

Usage Data

• Information about which PacketRUN services and features you use
• Website access logs (browser type, OS, referring URL)
• Crash reports and diagnostics data

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide, maintain, and improve our Services
• Process payments and prevent fraud
• Respond to support inquiries and resolve technical issues
• Send important account notices (only if you have linked an email address)

4. Information Sharing

We do not sell, trade, or share your personal information with third parties except as described below:

• Trusted service providers who assist with payment processing and customer support. These providers are bound by strict confidentiality agreements
• Competent authorities, if required by law or to defend our legal rights. We carefully review each request and only provide the minimum data necessary. We will only comply with requests from countries where the political regime is generally recognized as a democracy, as determined by widely accepted international standards and indices
• Other PacketRUN group companies to conduct daily business operations and maintain our Services
• In the event of a merger, acquisition, or asset sale, in which case the acquiring entity will be bound by this Privacy Policy

5. VPN Connection Privacy

PacketRUN maintains a strict no-logs policy for VPN connections. We do not record, store, or transmit:

• History of visited websites and applications
• Your original IP address
• DNS requests
• Traffic content and correspondence
• Session start and end timestamps

Since we do not store activity logs or user IP addresses, we physically cannot provide information linking a specific user to online activity, even upon receiving a legal request.

6. Cookies

Our website uses a minimal set of cookies required for the service to function:

• Authentication cookie — maintains your login session
• Locale cookie — stores your language preference

We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

7. Data Retention

We retain your personal information only as long as necessary:

• Account information (account number and optional email) — retained while your account is active
• Payment information — 1 year from last payment
• Support tickets — 3 months after resolution

When information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, delete, or request a copy of your data
• Object to or restrict certain data processing
• Withdraw consent for communications
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at contact@packet.run. We respond to verified requests within 30 days.

9. Security Measures

We use industry-standard security measures including:

• Encryption of data at rest and in transit
• Firewalls, access controls, and intrusion detection systems
• Strict employee access policies

In the event of a data breach, we will promptly notify affected users and take immediate action to secure our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your rights. By using PacketRUN, you consent to such transfers.

11. Policy Towards Children

PacketRUN is not intended for users under 18. We do not knowingly collect personal information from minors. Any discovered minor data will be deleted immediately.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or services. We will notify you of material changes via a prominent notice on our website. Continued use of PacketRUN after changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.

Email: contact@packet.run

Telegram: t.me/packetrunsupportbot